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Cancellation & Non-Attendance Policy

We work hard to provide excellence in clinical care for all our clients.  To be consistent with this aim, we have an appointment cancellation and non-attendance policy in place to allow us to schedule appointments for all patients.  When an appointment is scheduled, that time has been set aside for you and when it is missed it means that the time cannot be used to treat another patient who needs our services. When an appointment is cancelled at short notice or where a patient fails to attend for an appointment, we are unable to fill that appointment and this directly impacts our ability to remunerate our staff for their time.

CANCELLATION

We request that you please give our clinic at least 24 hours notice by telephone in the event that you cannot attend your scheduled appointment slot and cancel your appointment via the TM3 booking system.  If you cancel your appointment with less that 12 hours notice a late cancellation fee of £25 will apply and be invoiced for via our TM3 practice management system.

NON-ATTENDANCE

Missed appointments are considered to be cancelled appointments without adequate notice and therefore the full appointment fee will be invoiced for via our TM3 practice management system .

If a patient accumulates a total of 3 missed appointments or appointments with inadequate notice of cancellation being given, the patient may not be rescheduled for future appointments until the outstanding fee amount is paid in full.

ARRIVING LATE FOR A SCHEDULED APPOINTMENT

If you arrive late for your appointment we will do our best to deliver your full appointment  time but please bear in mind this may not always be possible if the diary is busy and the full appointment fee will stand.

SharpScot HPC Acupuncture CSP Physios in Sport

Prime Sports Physiotherapy Clinic
46a Bavelaw Road
Balerno, Edinburgh EH14 7AE

0131 449 6128
Email us at: hello@primesportsphysio.co.uk
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